9 Ways Managed Services Pay Off Big for SMBs

It’s an odd story when you think about it. Granted, bears live in the woods. That detail checks out, but that’s about where this well-known tale parts ways with reality.

For starters, bears don’t live in houses. They certainly don’t live in houses that are well furnished and stocked with plenty of food. And even if they did, they don’t prepare food and then leave the house for a bit, with the door unlocked, mind you, leaving their hot food for anyone who happens to come along.

And someone did come along. A little girl—though why would a little girl take a stroll through bear-infested woods all by herself? Your guess is as good as ours, but that’s what Goldilocks did.

And you know the rest.

She visited the bears’ house, sampled their porridge, their chairs and their beds. (Just think about how presumptuous that is!) Having found something that was just right for her in all three cases, she eventually fell asleep in one of the beds . . . only to be startled awake when the bears came home.

Let’s talk about “just right.”

The story ends well, all things considered. No one gets mauled, the bears reclaim their home, and Goldilocks learned her lesson. Never again did she go snooping in the woods, breaking into animals’ homes while they foraged in the forest.

Despite its implausibility, the story of Goldilocks and the Three Bears is an enduring tale. We think that has a lot to do with one concept the story highlights several times—the idea of finding solutions that are “just right.”

That’s certainly a concept that resonates with us.

In the world of IT support, we’re forever searching for the “just right” solutions for our clients. Given the range of business technology available, that’s a tall order. It can be tough, both for us and for business owners, to know what’s “just right” for their size, scoop, goals and projected growth.

And in the midst of that, we hear the same thing from a surprising number of small business leaders. “We don’t need managed services,” they tell us. “Our network is small. Our needs are meager. Really, we only have 10 or 12 computers. We don’t need full-blown tech support.”

We cringe every time.

Managed services for SMBs.

Here’s the truth. Every business of every size can benefit from managed services. And we don’t mean there are minor perks. We mean managed services can make the difference between consistent growth and painful plateaus.

Even if your company only consists of a few employees, there’s no way to do business in today’s world without technology. Your success depends on the reliability of that technology, and managed services can help guarantee you have the tools you need when you need them.

Said another way, if managed services were a bed in the three bears’ house, it would somehow be “just right” for the papa bear, the mama bear and the baby bear.

What SMBs get out of managed services.

It’s one thing to say that managed services are a good fit for small businesses. It’s another thing entirely to explain why that’s the case. So let’s dig into the details that make managed services a compelling benefit for companies of any size.


— SMB Group

Below you’ll find 9 reasons why SMBs should invest in managed services. Any one of them could make a powerful difference. Taken together, it quickly becomes clear that managed services are critical to the day-to-day operations of up-and-coming companies.

Peak Performance

According to a report from SMB Group, “72% of SMB decision makers say that technology solutions can help them significantly improve business outcomes and/or run the business better.”

A managed services provider can help ensure that you have the best technology in place for your company’s needs and that your technology is in tip-top operational shape. When your IT solutions are firing on all cylinders, it makes a real difference in your organization’s overall performance.

All the Uptime

Downtime is expensive.

When your network is offline, your entire organization is handicapped. Just think for a moment about all the core functionalities you lose when your network encounters a hiccup. There’s a lot you simply can’t do.

A managed services provider can protect you against downtime by taking a proactive approach to network health. The best downtime is no downtime.

Quick Response Times

In a perfect world, solid proactive network maintenance would be an absolute guarantee against downtime. But this isn’t a perfect world. Hardware fails, software can misfire, and human error is a very real factor.

When your network goes down, every minute counts. That’s when it really pays to have a managed services provider. With the right kind of IT support, you can be online again in minutes instead of hours . . . or days.

Another Layer to Security

Security concerns are among the most common reasons organizations turn to managed services providers, with almost 40% of companies citing a concern about possible data breach. Given how often cybersecurity incidents make headlines, that’s hardly surprising.

What’s more, managed services providers are well positioned to provide comprehensive cybersecurity. Your managed services partner should already know your network inside and out. Who better to protect it?

Streamlined Processes

Far too often, technology is a thorn in the side of small business owners. But it doesn’t have to be that way. Imagine IT solutions that make everything about your daily tasks easier, more manageable and less cumbersome.

That’s what managed services can do for you.

And if you run an SMB, that matters. You have limited resources, limited funding and limited personnel. You can’t afford to be inefficient. With solid IT support, you won’t be.

Strategic Growth

Growth is a double-edged sword for SMBs. Of course it’s good to see your customer base expand. That boosts your stability and profitability. But it also brings with it new challenges and greater demands.

In fact, tech giant Oracle recently cited technology as one of the key areas for growing SMBs to address. The right IT solutions are critical to the future of your business.

One of the tricks to strategic growth is implementing the appropriate technology at the appropriate time. A managed services partner can help you make that call.

Onboarding and Offboarding

Speaking of growth, it’s important to address your process of onboarding (and offboarding) employees. Even if you don’t experience high turnover, people will come and go. And if you’re growing, it’s possible a lot of people will join.

The faster you can get those new folks into productivity mode, the faster the investment in more personnel will pay off. Managed services providers can smooth that transition, making sure new employees have all the tech tools they need from day one.

Extra Help

Occasionally, we talk to a small business owner who already has in-house IT staff. You might think that pretty much nullifies the need for managed services. Quite the opposite—managed services paired with in-house IT staff is a powerful combo.

Leave regular maintenance, upgrades, network stability, employee onboarding and other fairly mundane IT tasks to your managed services partner, freeing your full-time staff to focus on revenue-generating projects that propel your business forward.

Bottomline Value

Finally, a word about money. Note, however, that we didn’t say “savings.”

Historically, cost savings have been a significant driver for SMB owners when considering managed services. And there are cases where a managed services partner can lower overall technology spending. But it would be misleading to make any kind of blanket promise that you’ll save money.

You might, or you might need to spend a little more.

What we can promise, however, is that you’ll see value in managed services. The ROI is there, even if it requires a bit more investment upfront—and sometimes it does. It’s hard to overemphasize the strategic advantage of responsive, proactive IT service. The gains in efficiency, employee morale and uptime alone can easily justify any additional spending.

In terms of value, managed services are most certainly worth it.

Finding your “just right.”

If you’re still on the fence about enlisting the help of a managed services provider, feel free to give us a call. We’ll be happy to address any questions you have, no strings attached.

Even if you prefer to work with a different provider, we genuinely believe that managed services give small business owners a powerful advantage—and we’d like to help you tap into that power.

When you have the tools you need, there’s no limit to where your business can take you.

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