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Cloud Computing Can Make Your SMB a Lean, Mean Productivity Machine

There are some things that matter to all business owners, no matter the size of their company. Profitability, for example, is always a good thing. Who isn’t looking for ROI?

But you can’t have profits without performance. And performance will always be dependent on productivity. The more efficient you are, the more you’ll get done. The more you get done, the more opportunities you have to grow your customer base and improve your bottom line.

That’s more or less Business 101.

While every business out there is looking for ways to be more productive, small to medium-sized businesses need to be as efficient as possible. This is the make-or-break point for an SMB. You can’t afford to get this wrong.

Unlocking SMB Productivity

Unlock lock

If boosting productivity is the lifeblood of SMB growth (and it is), how do you tap into greater efficiency? There are some small things you can do, like limiting unnecessary meetings, scheduling your workday in advance, and getting serious about a practical task management strategy. Each of those is a genuinely helpful approach, which is why we’ve included links in case you’d like to follow up on any of them.

But do you notice something missing?

In each case, those tips are focused on individual productivity, not team productivity. And individual productivity is not the same as team productivity. Unless your SMB is a one-person organization, you need both.

The most powerful boost in efficiency will happen when you unleash organization-wide change.

Technology to the Rescue (Sort of)

When it comes to improving business productivity, you’re going to get the most bang for your buck in the area of technology . . . if you use it the right way.

Think about it. The technological advancements of the last 20 years have radically changed how we live, from the way we ask for directions to the way we buy groceries. All our new tech toys were supposed to make our lives easier, less chaotic and far more productive. Have they? According to the statistics, no.

In fact, it’s so well known that technology has failed to make us more productive that articles are written about it frequently. It’s been dubbed “the productivity paradox.” We can do more with fewer resources in a shorter amount of time, yet the cold, hard facts betray a startling reality. We’re simply not more productive.

A provocative, insightful article published by Vox suggests a straightforward reason for the disconnect. “Why isn’t all this technology improving the economy? Because it’s not changing how we work.”

New technology certainly has the potential to positively impact productivity, but there are no guarantees. If you don’t use it the right way, it won’t make you more efficient. It could even slow you down.

Cloud Computing & Productivity

Gears productivityAmong the game-changing technologies reshaping how SMBs work, few have been as powerful as cloud computing. Even if you don’t know exactly what cloud computing is, you’ve almost certainly heard the phrase. The cloud is taking over how business is done.

In general terms, “cloud computing” applies to any application or tool that you access remotely. Some cloud computing solutions are available for free, but these are primarily for private use. Gmail and Dropbox are both excellent examples.

Most business-oriented cloud computing solutions are available on a subscription basis that scales with your business needs and the number of users who require access. They include things like productivity suites (for example, Microsoft Office 365), project management systems, communication apps and even more sophisticated tools like backup solutions CRMs and ERP.

The beauty of cloud computing is that it pairs perfectly with the kind of workflow changes that make a real difference with team productivity.

The 4 C’s of Cloud Computing

The secret to turning cloud computing tools into productivity powerhouses comes down to how you use them. The technology alone won’t make you more efficient.

If you want to harness the power of cloud computing, stick to the 4 C’s.

Configuration

First and foremost, implement the right tools the right way. The most amazing CRM in the world will do you little good if you completely botch the implementation process, leaving your staff with a sour taste in their mouths and no inclination to actually utilize your shiny new tech toy.

Even if your employees are enthusiastic about a new solution, it won’t matter if poor configuration keeps it from being useful.

Configuration starts with the selection of the cloud computing solution and continues all the way through deployment and employee training. There are several critical steps here. If your organization is very small (say, 5 or fewer employees), it’s possible to handle configuration on your own. If you’re any bigger, it will likely pay off to talk to an IT consultant.

Collaboration

Most cloud computing solutions have collaboration baked right into them. The trick is adapting your work processes to include that collaboration.

Take Microsoft Office 365 as an example. All your favorite Office applications (like Word, Excel and PowerPoint) are available on your desktop and via the cloud. Using the cloud-based versions of documents, spreadsheets and presentations, you can easily write, edit and design as a team.

You just have to remember Office 365 (or Google Docs, or whatever productivity suite you use) has this new functionality. There’s no need to email versions of a document back and forth, leaving yourself open to possible mistakes or missed edits.

Communication

Let’s explore Microsoft Office 365 a little deeper. If you pay the modest additional fee for Teams (currently only $5 per month per user), you also have a robust IM application at your disposal. You can use Teams to take collaboration and communication to a whole new level, embedding files into IM discussions right alongside your messages.

And Teams is just one of the many business communications apps available. In the IM arena alone there are several other worthy competitors, including Slack and Google Hangouts.

In each case, the challenge for you as the business owner is the same. Look at your business processes and provide your employees with clear direction about when and how to use IM tools for fast communication. There will, of course, be other times when face-to-face meetings or phone calls are preferable.

But cloud computing can help there, too. Options like video conferencing and hosted VoIP can supercharge your entire communications strategy.

Continuation

Finally, one of the more well-known cloud computing functionalities is still an essential business tool—backup.

Regular data backups ensure that you don’t lose valuable information in the event of a disaster, which could be anything from a simple power outage to an act of God. Not only that, but backups make it possible to get back on your feet (and back to business) much faster in the wake of the unexpected.

The productivity payoff is huge, especially for small to medium-sized businesses that don’t have the capital to operate for months on end without revenue.
Hand in shape of a bulb

What will you do with cloud computing?

There are more cloud options than we could possibly cover in this space. Cloud computing is a beast, and its potential to overhaul SMB productivity is nothing short of revolutionary.

If you know how to use it.

Be smart. Be strategic. Don’t ever deploy a cloud solution “just because.” Know what you’re using, what it’s capable of, and deliver clear instructions to your team so everyone gets the most out of every cloud computing solution your business adopts.

What Fairy Tales Can Teach You About HIPAA Compliance

Fairy tales have a unique kind of charm. Animals talk, magic is routine, heroes and heroines have mystical protectors . . . and there’s almost always a lesson. As one article put it, “It’s in a fairy tale’s DNA to have a strong moral lesson, a fight between good & evil, love and loss, and these lessons rub off on our children.”

Just think about the well-known classics. Every one of them encapsulates a life lesson.

  • Cinderella teaches us bad circumstances aren’t an excuse for bad behavior. Even in the most challenging situations, we should strive to be our best.
  • Little Red Riding Hood serves as a cautionary tale—be careful who you trust.
  • The Three Little Pigs clearly demonstrates the value of a solid foundation, both metaphorically and literally.
  • Rapunzel reminds us to find creative solutions to life’s problems using whatever is at hand.

While we think of those as children’s stories, the truth is every one of those lessons has some valuable, real-life, adult-level value.

And yes, we really are about to tie this to the idea of HIPAA compliance. You know you’re curious as to how it all fits together. More beautifully than you might think.

HIPAA compliance is no fairy tale.

HIPAA compliance is serious business. Violations cost anywhere from $100 to $50,000per violation. And the annual cap for violations of the same provision is a staggering $1.5 million. That’s more than enough to severely impact any SMB.

To further complicate things, it’s genuinely difficult to combine strong cybersecurity practices, backup and disaster recovery, ease of use and integration with the rest of your IT network. As a recent article in Forbes pointed out, cybersecurity alone is a beast of a challenge for HIPAA-compliant organizations. It’s difficult to balance functionality with protection.

And yet, the basic lessons from fairy tales listed above make a strong framework for building out your HIPAA compliance policies. HIPAA compliance may not be a fairy tale, but fables and folklore can still show you how to approach this complex topic.

4 fairytale lessons for HIPAA compliance.

What can fairy tales teach you about HIPAA compliance? Four powerful lessons.

1. Always Strive for Your Best

Matt Fisher is a partner with Mirick O’Connell who specializes in health law. Here’s how he summarized the right approach to HIPAA compliance: “The best thing an organization can do is try to stay ahead of the issues. As soon as you identify issues that could turn into problems, you have to seek help. And don’t try to do it alone.”

HIPAA compliance can’t be a back-burner issue. The stakes are just too high. The fines are steep, the negative impact on your reputation can be downright crippling, and the sensitive data HIPAA rules protect is, well, sensitive.

Start by making HIPAA compliance the priority it should be.

2. Be Careful Who You Trust

Because HIPAA compliance is a complex thing, you’ll need help. That help could be as simple as following industry-recognized publications, like HIPAA Journal, or as strategic as partnering with a HIPAA compliance consultant.

Either way, be careful who you take your HIPAA advice from. Managed services providers who don’t specialize in HIPAA compliance, for example, can do more harm than good.

3. You Need a Solid Foundation

Every element of your infrastructure needs a solid foundation. HIPAA’s no different. But the raw scope of HIPAA compliance means you’ll need to work harder to craft this particular foundation.

That starts with thorough research and documentation. Know which HIPAA policies affect you, and then document your internal practices (both tech-related and otherwise) for adhering to those policies. Make sure your documentation is clearly explained to all staff members and always available for reference.

4. Creative Solutions Are Essential

At times, HIPAA compliance can seem to conflict with efficiency. HIPAA regulations require more work on your part, and that slows down every internal process in your office. The key to weaving HIPAA compliance into your workflow is a well thought out, creative approach.

That requires several things. You’ll need to stay up-to-speed with the latest technical solutions, office management practices and regulatory requirements. You’ll need dependable, knowledgeable staff. You’ll also need a positive attitude about HIPAA, rooted in the understanding that compliance rules protect sensitive data . . . even though they also require you to work a little harder.

Your HIPAA happily ever after.

HIPAA compliance is daunting but doable.

If you’re just beginning to wrap your mind around HIPAA, don’t get discouraged. Instead, use the four tips above as a launchpad to get your organization in line with current regulations. We’ve seen organizations of all sizes tackle HIPAA, striking the perfect balance between compliance and convenience.

And you can, too.

This Is What Complete Cybersecurity Looks Like

No good deed goes unpunished. Not in Greek mythology, anyway.

Take the case of Prometheus as a prime example. A hero among men and the object of the gods’ wrath. One god, in particular. The one you really don’t want to cross. Zeus.

In fairness to Prometheus, Zeus started it. Zeus hid fire from humanity. Not a fire. All fire. Which, of course, made for some cold nights. Being the clever, crafty problem-solver that he was, Prometheus decided to fix the situation. He stole fire from Zeus, returning it to humankind.

Zeus did not take the news well.

He sent Pandora to earth. She brought some fun things with her, like hard labor, disease and evil. And that’s not the worst of it.

As a more personal form of punishment, Zeus had Prometheus chained to a mountain where every day a giant eagle ate his liver. Because Prometheus was immortal, every night his liver regenerated . . . only to be eaten again the next day.

All because Zeus couldn’t tolerate theft, even though he kind of did it first.

Getting all philosophical.

Granted, the Greek gods were a trainwreck of soap opera-like antics. None of them, including Zeus, seemed to be above rash decisions, vengeance or debauchery. And yet, it’s not that hard to understand why both Prometheus and Zeus did what they did.

It is uniquely frustrating to be the victim of theft.

In fact, the Greek philosopher Aristotle believed there are some things that are always wrong, no matter the circumstances. His list? Things like murder, adultery and, of course, theft.

It doesn’t matter if we’re talking about the bully who stole your lunch in second grade or reaching for your car keys only to find your vehicle isn’t where you left it. It’s not fun when something that belongs to you gets stolen.

And when it comes to your business, few things are as upsetting as stolen information.

Why cybersecurity might be the most important thing you do.

Cybersecurity is a hot topic right now. You can’t turn on the news without hearing about a new ransomware attack or (yet another) data breach. The entire nation is still reeling from that massive Equifax breach, and we will be for years to come.

Of all the important things you do as a business leader, cybersecurity might be the single most important. That’s because cybersecurity impacts three different core elements of your business.

1. Your Data

With the kinds of cybersecurity disasters that tend to make national headlines, it’s easy for SMB owners to assume they’re relatively safe. If cyber thieves are going after the big fish, the pond is relatively safe for everyone else, right? Actually, no.

43% of cyber attacks are directed at small businesses. Let that sink in.

Just because your organization doesn’t have a global footprint doesn’t mean you’re automatically safe. Your company’s data still has value. There’s still a risk.

2. Your Productivity

Let’s consider a surprisingly grim hypothetical. You experience a cyber attack. The attack leaves your staff unable to work for a few business days. On the surface, that may not seem like a big deal—until you run the numbers.

22% of small businesses hit by a single successful ransomware attack have to stop all business operations completely. Even if they’re able to recover the same day, that downtime can get expensive fast.

– CNN

Downtime is a profitability-killer. You can’t afford it. No one can.

3. Your Reputation

Successful cyber attacks kill something else, too. Your customers’ opinions of your business.

As Security Magazine warns, “The harm done to brand reputation can be long-lasting and hard to control . . . The appearance of negligence, repeat attacks or unpredictable fallout from a breach can significantly unravel public goodwill that took decades to build.”

Even small breaches make you look bad in the eyes of potential customers. And when the damage is done, it’s done. Then you have to rebuild, even if it takes years. It’s so much easier to avoid the damage to your reputation to begin with.

Getting your cybersecurity up to par.

So what does it take to protect your company?

In one sense, that’s a tough question to answer. It depends on so many unique variables. That’s why a lot of business owners prefer to work with a cybersecurity expert than to go at it on their own. It makes the process easier, and it dramatically improves the level of security protecting your organization.

But if you don’t have the money or inclination to call in a pro, there are still things you can do. And here’s where we share a bit of good news. The core elements of solid cybersecurity are pretty easy to break down.

Make sure you address all four of the following areas.

Cover the Basics

First things first—make sure you have the bare-bones essentials. We’re talking antivirus software on every PC, anti-spam protection for your email server and a firewall. These are the very same layers of protection you have at home (we hope!), so this shouldn’t be unfamiliar territory.

Back Up Everything

Onsite backups are important because they allow for the fastest possible recovery if you need them. Offsite backups are important in case something happens to your computers and your onsite server. Restoration is slower with cloud backups, but at least you don’t lose your data.

— smallbiztrends

And that’s why backups are so critical. Without secure, redundant backups, you have no safety net. Anything from a corrupt file to a natural disaster can mess with your primary copy. Always keep a backup.

Restrict Access

Some smaller companies don’t give a lot of thought to access. When your employee count is lower, it seems easier to grant everyone access to everything. After all, members of your staff likely wear a variety of hats. It’s easier to just open the digital doors wide.

Easier, but not wise. Every employee who has access to software, cloud services, servers and databases is a potential point of breach.

We know—that sounds really negative. Your employees are assets, not liabilities. That absolutely true, but it’s also true that it’s in your best interest to minimize cybersecurity risks. If your bookkeeper doesn’t need access to your sales database, don’t grant it.

Educate Your Employees

We’ve saved the most important point for last. Nothing will do as much to boost your cybersecurity as employee education.

Did you know that cyber criminals use one devious tactic to start 91% of breaches? Phishing emails. Phishing emails look like legitimate messages from trusted sources, but there’s all kind of potential malware hiding behind those seemingly innocent links and download buttons.

Ransomware attackers love phishing emails.

Just taking the time to help your employees understand how important it is to be careful when opening emails (and surfing social media sites) can go a long way to making your network more secure.

Protection matters.

Don’t wait until you experience a breach or a ransomware attack to get serious about cybersecurity. Start taking steps today to protect your company. Even if you plan to partner with an expert (we recommend it), get started now with the tips included here.

Your data is the lifeblood of your business. Keep it safe.

The Complete Backup & Disaster Recovery Checklist

You’re probably familiar with the story of the ant and the grasshopper. The classic fable is meant to teach the importance of preparation.

All summer long, the ant works diligently, storing up food and supplies. But the grasshopper sees no immediate need to prep for colder weather, so he spends his days playing in the sun. When winter comes, the ant is well prepared while the grasshopper has no food.

As morality tales go, it’s a good one—though perhaps a little too simple to apply to you.

Preparation vs. Productivity

You’re a business owner. You’re not playing all day, every day. You’re busy. Really busy. Busy with business stuff. But a full schedule and constant activity don’t equate to preparation.

Maybe it would be better to compare the forward-thinking ant to something other than a frolicking grasshopper.

Consider bees. They tend to be fairly active. So much so that we use phrases like “busy as a bee.” And bees get things done. They make honey and collect pollen. They’re industrious little buzzers, but that doesn’t mean they’re prepared.

We see a lot of busy-ness when working with SMB owners. And we’re not knocking productivity. Productivity is good. But even the most efficient, dynamic small businesses need to think about the future.

Backup & Disaster Recovery

Backup and disaster recovery (or BDR) is all about future-proofing your business. No one wants disaster to strike, but sometimes there’s no avoiding it. Challenges ranging from a simple power outage to a full-blown natural disaster have the potential to take your business offline.

If that happens, all the efficiency in the world won’t keep you from losing money. You’ll need a plan.

Despite the clear need for preparation, 68% of small businesses have no documented BDR plan. In fact, 21% of the small business owners without a plan were alarmingly candid, stating that BDR simply isn’t a priority. This can literally undo your entire organization, causing massive financial loss and a real hit to your reputation.

How is that not a priority?

Building Your BDR Plan: The Checklist

If you’re one of the small business owners without a backup and disaster recovery plan, we recommend addressing that. The sooner the better. And if you’re not sure where to start, you’re in luck.

The following checklist will give you all the basic components of a BDR plan. For full protection—and to make backup and disaster recovery planning much easier on yourself—you might also consider talking to a BDR expert.

Documentation

You can’t have a plan without . . . well, a plan. To be clear, we’re not talking about a loose idea of what you’d do in a worst-case scenario. We’re talking about written documentation available to all your employees detailing policies and procedures to be following for any kind of emergency, great or small.

Local and remote backups

Not only do you need backups, but you need two kinds of backups: local and remote. Your local backups allow for the quickest possible recovery, assuming they’re unaffected by the disaster. Remote backups are your insurance policy. If something devastating happens to your physical office, destroying your server, your remote backups ensure you don’t lose critical data.

Remote work options

Speaking of disasters that might make it impossible to work from your office, you should also have a plan for continuing business operations remotely. If you’re taking advantage of cloud solutions, a lot of that work is already done. If not, there are still ways to maintain a business while your sort out your workspace. Just be sure to think through how you’d tackle this challenge.

Communications fallback

Finally, you need to know how you’ll keep up communication with employees, customers and vendors. Ideally, this should address essential business processes first, as well as including clear directives for what employees should tell customers. In the midst of a disaster, how and what you communicate has the potential to leave customers feeling either uneasy or reassured.

Getting Started

This checklist is admittedly basic. But for small business owners with absolutely no backup and disaster recovery plan, it’s is a great place to start.

As your business grows and as you come to see the need for a fuller BDR plan, it’s a good idea to revisit the documentation you create. Update it regularly to account for changes in your business process and your growth as a company.

Disasters are no fun. Unfortunately, there’s nothing we can do to prevent every possible unpleasant, unexpected challenge. But a solid backup and disaster recovery plan can take the sting out of otherwise devastating situations.

It’s all about having a plan.

Why Cloud Solutions Are a Good Fit for SMBs

There was once a drought. Rain was scarce and animals great and small were in search of water. The creek beds were bare. Ponds dried up. Even the rivers ran low.

During the dry spell, a crow happened across an abandoned pitcher with a little bit of water sitting at the bottom. But there was a problem. The neck of the pitcher was narrow, and the crow’s beak could not reach far enough in to touch the water.

But crows are clever creatures, and this crow set about devising a solution to the problem at hand.

Spotting some small stones near the pitcher, the crow plucked up a pebble and dropped it into the pitcher. The water rose just a bit. Seeing progress, the crow continued to drop rocks into the pitcher until the water rose high enough that he could drink.

Crows Flying

Where Fables Meet Reality

You may have heard that story before. It’s one of Aesop’s fables. What you may not know is that it’s closer to reality than you would expect.

A few years ago, a group of researchers wanted to see if actual crows would prove as clever as the crows of myth and legend. They were not disappointed.

Four crows were put to the test, presented with exactly the same dilemma: a pitcher with a narrow neck and water at the bottom. All four crows used rocks to raise the water level so they could take a drink. As one article summarized, “According to the researchers, the only other animal known to perform this kind of task is the orangutan . . . ”

What Do Crows Have to Do with Cloud Solutions?

If we were talking about clouds in the sky, you could probably think of several connections right off the top of your head. But cloud solutions? As in IT network tools? What do crows have to do with those?

From our point of view, a lot.

In the fable, the crow is met with a specific problem. Rather than lamenting the problem, giving up, or flying away in search of another source of water, the crow used the tools at hand to produce the desired results. That’s exactly the same kind of thinking that make cloud solutions a powerful resource for small businesses.

Cloud Stat

Are there other ways to deal with your day-to-day challenges? You bet. Do you have to adopt cloud solutions in order to be successful? No, not at all.

But the cloud provides SMBs with quick, flexible, intuitive solutions that solve several common business problems. And that’s why 90% of organizations use the cloud in some way. In fact, more than 50% of all organizations actually prefer cloud solutions.

Let’s explore a few of the advantages of cloud solutions.

Customized to the Hilt

Cloud solutions are hardly one-size-fits-all. Unlike so many out-of-the-box solutions, cloud solutions come with some impressive options. That just makes sense. Your business is unique. Your tools should be unique, as well.

Here’s what that looks like in practical terms.

You won’t have to rework your entire internal process to match what your new CRM (or inventory tracking software or recordkeeping platform or whatever) expects you to do. You can tweak your tools to match how YOU and YOUR TEAM work.

And you can achieve that level of customization without breaking the bank. (More on that in a bit.)

New York Business

Scalable for Any Size

One of the challenges for SMBs is that many are in a near-constant state of growth. If a large corporation adds 10 new employees, it’s likely no big deal. If your small business with a core team of only 20 adds 10 new heads, that’s game-changing.

As a result, it’s critical that your solutions be flexible and scalable. You can’t ditch one set of solutions and migrate to another every time you hit a new tier of growth. You need tools that will grow with you.

Cloud solutions are not only customizable but also extremely scalable. Adding new users won’t mess with the whole process. Instead, you can grow your team and your company with confidence that your cloud solutions will keep pace.

Working from Wherever

50% of all Americans have jobs that could be done remotely. Not only that but working remotely comes with a bunch of perks for your employees: greater productivity, boosts in employee satisfaction, lower stress and reduced turnover, to name a few. And cloud solutions make all that remote access magic possible.

Stat

But that’s not the only reason to embrace cloud solutions and working remotely. Even if you have no intention of giving your staff the option of remote access, there are still huge benefits to having it for yourself and your leadership team.

Imagine being on the road or in a face-to-face client meeting and still having access to all your files, tools and solutions, as if you were sitting at your own desk in your office. When you work in the cloud, you’re always connected as long as you have access to the internet.

More Secure Than You Think

Forbes recently reported that an increasing number of cybersecurity platforms take cloud solutions into account. That’s important because security has long been a concern when considering the move to cloud solutions. After all, if your precious data is out there in the cloud, how can you be sure it’s safe from cyber criminals?

As McAfee’s 2017 report, “Building Trust in a Cloudy Sky: The State of Cloud Adoption and Security,” infers, the real question for business leaders isn’t whether or not to make the move to the cloud, but how to move to the cloud securely.

There are secure cloud solutions. Finding them and implementing them is more a matter of the right cybersecurity strategy than an issue with cloud solution security in general. Our advice is to work with an IT consulting expert to ensure the right level of security for your company.

Cybersecurity

Budget-friendly Value

Finally, the benefit you’ve been hoping for all along. Sort of.

Many business owners are able to save money by making the move to cloud solutions. But we know better than to make lofty promises about how much the right cloud solutions will cost for your business. Instead, we’d rather speak to value.

We’re confident that the sum total of the benefits of cloud solutions will make for a better overall value for your business. Think of it as more bang for your buck. You may save money . . . or you might pay a little more for way more agility. Either way, we consider that a win.

Getting to the Good Stuff

Like the crow working to get to the water in the bottom of the pitcher, SMB owners have to tap into creativity and ingenuity to grow their businesses. Cloud solutions are an effective way to help in that effort.

If you want a leg up on the competition, the right cloud solutions can make a powerful difference.

Top Ten Resources for IT Support

You’ve heard “there is no shortage of bad information.” The same is true for information technology. As innovative technologies constantly improve with newer features, articles and posts that were found useful have become outdated and irrelevant. For this reason, Intelligent IT NYC conducted thorough research to find you the best resources for IT support. The following websites are always updated with fresh content that remains relevant with current trends and all you need to know for accurate and helpful IT support.

1. www.pcsupport.about.com

Offering tutorials, guides, tips and tricks, pcsupport remains a good resource for valuable information pertaining to your pc.

2. www.tomshardware.com

tomshardware has informative guides on various machines, programs, and software. You can find articles on bugs and updates for the mac, windows, android and more.

3. www.helpdeskgeek.com

Tips and troubleshooting guides for all windows versions. With each new update comes new issues, but here you can learn how to resolve them all.

4. www.computerweekly.com

Vast amounts of information can be found on this site. Offering access to their research libraries and IT management strategies, this can easily be an essential resource for you.

5. www.freeprogrammingresources.com

The url says it all. This website is a database full of books, resources, and tools for your desktop and mobile devices.

6. www.datacenterknowledge.com

Offering white papers and information technology news this website truly is a data center where you can learn a lot about the IT industry.

7. www.drchaos.com

Frequent fresh content on hot topics ranging from mobile security to government technology, Dr. Chaos provides context on what you should be aware of.

8. www.themodernnetwork.com

The modern network has its own resource center where they share white papers and case studies that can help your IT infrastructure and decision-making.

9. www.discussions.apple.com

10. www.answers.microsoft.com

With a responsive community for both the apple and microsoft products, there was no way we could ignore their tech support forums with hundreds of participants responding to thousands of issues; we’re sure you’ll find answers to your questions as well.

There are additional information technology resources that offer and direct you to more places where you can find the tech support you need.

You can also continue checking back our blog for tech support. Be the first to know about bugs and fixes by subscribing to our newsletter or connecting with us on social networks.