4 reasons SMB owners should use managed IT services

As a small business owner, you wear many hats and have a wide range of skills. Unless you’re an IT guru, however, you probably have someone else take care of your IT needs. For many, that means keeping an IT person on staff or paying for hourly help, two less than perfect solutions.

If you’ve thought about managed IT services but haven’t pulled the trigger yet, here are four things that you should consider.

1. Cost

Small business owners worry about the cost of everything. You have to in order to keep your business running. Managed IT services may sound expensive but, in reality, they can offer you significant savings.

Businesses that switched from paying an hourly rate for IT to managed services saw their costs drop by up to 50% or more. 13% saw that level of savings, while 46% saw savings by 25% or more. A quick analysis of your expenditures and a consultation with Intelligent IT will reveal how much you can potentially save.

LEARN MORE: 9 Ways Managed Services Pay Off Big for SMBs

2. Security

Choosing managed IT services leads to better cybersecurity for your data. As you are painfully aware, hackers are growing more skilled at illegally accessing data. In the first three months of 2017, for instance, 950,000 records, including sensitive data, were accessed by outsiders, putting companies and their clients at risk.

By making the shift to a managed IT service provider (MSP), your company data will gain the protection of more sophisticated cybersecurity measures, making it less likely your data will be stolen.

LEARN MORE: 6 Common Cybersecurity Pitfalls (and How to Avoid Them)

3. Fast Repairs

When your computers go down, your productivity can slow to a crawl or stop entirely. You can end up paying your employees for a day when they can’t get anything accomplished.

The cost of downtime can be monumental when you combine the lack of production and the harm to your reputation. In some instances, a company can lose approximately $84,000 for every hour their system is down. Even a one-person shop can sustain serious financial losses.

Managed IT services providers can immediately begin working on your IT problems. Because your MSP knows your system, they can quickly diagnose and address problems. An MSP can also identify other potential issues that might cause problems in the future.

LEARN MORE: Cloud Computing Can Make Your SMB a Lean, Mean Productivity Machine

4. Recovery

If your small business manages its own IT, you know that adequately backing up your system can be challenging. If your system crashes and burns, recovering your data can be costly. In fact, every year, 140,000 hard drives crash in the United States alone. Paying for a recovery attempt can cost approximately $7,500 for a service that may not be successful.

Any kind of data disasters can seriously harm your business. In fact, in the months immediately after a data disaster, 60% of companies go out of business.

Managed IT service providers make sure your data is backed up and easily recoverable. A disaster on-site at your business doesn’t have to cause long-term damage.

LEARN MORE: Your Crash Course on the Different Types of Data Backup

Are managed IT services right for you?

Managed IT services make sense for small business owners on a number of fronts. You can improve your bottom line by utilizing affordable, reliable outsourced IT help.

And really, that’s what it’s all about—equipping you to run your business as effectively as possible. If managed IT services help, then it’s worth your time to talk so a few providers and see what options are available.

Which is better: in-house or outsourced IT support?

Outsourced IT support is on the rise among SMBs. In fact, the market for outsourced IT is expected to grow at a CAGR of around 8% over the next four years.

But is outsourced IT support better than having an in-house IT department? That all depends on your business needs.

To help you decide which type of support is best for your organization, we’ve created a list of the pros and cons.

In-house IT Support: Pros

You can customize your team.

Building an in-house department from scratch means you can hand-pick employees based on your company’s specific needs.

For instance, if you work in healthcare, you can hire an expert focused on maintaining your company’s HIPAA compliance. If you use Linux, you can hire an engineer with a Linux+ certification and years of experience supporting a Linux environment. You have the specialists you need right there, in your office.

Easy access to onsite support.

Your internal IT department is there onsite with you. If you have an issue, they can immediately start working to fix it. Or if you need to call an emergency meeting, an onsite team can be there in a matter of minutes.

An MSP has many clients. And while they’re typically fast when responding to problems, it’s hard to compete with the speed of an onsite team.

In-house IT Support: Cons

Finding and maintaining an internal team is costly.

Hiring and retaining a well-rounded IT team can be costly. Why? IT professionals with specialized skills expect competitive pay.

Plus you’ll need to pay for training and certification updates to keep your team current on IT best practices and tech trends.

Getting new employees up to speed takes time.

Finding and training the right people for your organization’s particular needs requires a substantial time investment. They’ll have to learn your equipment and network setup. And the more specialized you need your team to be, the longer it’ll take to get them up to snuff.

In contrast, an outsourced IT provider learns new network setups and adapts to the needs of different clients every day. It won’t take nearly as much time to onboard an outsourced IT provider.

Outsourced IT Support: Pros

Get around the clock network monitoring.

Most MSPs offer 24/7/365 monitoring for your business network. If any urgent issues arise after-hours or on the weekend, your outsourced team will be able to take care of them.

Plus, many outsourced IT providers have after-hours support for basic IT issues. So if you forget your password and need help resetting it at 2 AM, they’ll be able to help you out. To get around-the-clock support from salaried employees, you’ll have to pay them overtime.

“Outsourcing your IT operations has many advantages, from the integration of the latest technology to overall cost savings for your company.” —Forbes

Gain access to a wider knowledge base and skill set.

To remain competitive, MSPs require their engineers to attend frequent training and maintain reputable certifications. This means that every one of their engineers is up-to-date on the latest technology trends and best practices.

When you partner with an outsourced IT provider, you’ll have access to their team’s collective knowledge and skillset. Plus, challenging projects are unlikely to phase an MSP’s seasoned engineers.

Outsourced IT Support: Cons

Shopping around takes time.

Finding the best MSP for your business won’t happen overnight. It just takes time. You’ll need to contact multiple providers for quotes, read online reviews, and even reach out to see which providers other local SMBs are using.

The process can be tiring.

They’re not onsite during work hours.

If you need onsite assistance, you’ll have to wait for an outsourced IT provider to travel to your office. Depending on where they’re located, this could be minutes or over an hour.

Of course, you can enlist the help of an outsourced team to work with your internal team on complex projects. That way they’ll be onsite if there are any issues with implementation.

Deciding which IT support is best for your company.

Many SMBs use a combination of in-house and outsourced IT. Some businesses contract out their day-to-day maintenance needs while letting their internal team tackle bigger projects. Other SMBs choose to do the opposite.

At the end of the day, you should choose the kind of support you feel your business needs – in-house, outsourced or a blend.

Disaster Recovery Helps With the Little Stuff, Too

Disaster Recovery Helps With the Little Stuff, Too

When you hear the words “disaster recovery,” you probably think big.

Big natural disasters, like Hurricane Sandy or the recent fires in California. Or big man-made disasters, like the WannaCry ransomware attack. Or any number of doomsday events, from solar flares to the zombie apocalypse.

What’s almost certain is you don’t think about little things, which is unfortunate. Anything that causes downtime interferes with business. It all affects your bottom line.

When small disasters strike, the only thing standing between you and the very real potential of profit loss is a disaster recovery plan.

What causes downtime?

We don’t have to tell you how devastating a blizzard or hurricane can be. You already know that all too well. What you may not know is how often other factors impact your IT network uptime.

For example, the leading cause of network down is power loss, accounting for 25% of all IT outages. Cybercrime comes in second, at 22%—sadly, no surprise there. But in third place? Human error, neck and neck with cybercrime at 22%.

In fact, cybercrime and weather (like hurricanes, tornadoes, blizzards and earthquakes) only account for 32% of all network failures. That’s less than a third. The remaining 68% of outages are caused by the “little things” like hardware failure, human error, power loss and exposure to heat or water.

Learn more about protecting your business from cybersecurity threats.

Little things hurt.

The majority of network failures aren’t spectacular. Instead, they’re caused by little things. But little things can do big damage.

Are you familiar with gremlins? Not the furry ones from the 1984 feature film. The mythological ones.

In mythology, gremlins were small creatures that snuck into people’s homes in the middle of the night to meddle with mechanical things. Said another way, they broke stuff. Not big stuff. Little stuff, like household appliances. In the morning, your walls would still be standing, but your toaster wouldn’t work.

That, in and of itself, isn’t earth-shattering—until the cumulative effect of all the appliances you rely on day in, day out starts to interfere with your ability to do the things that matter. You can’t work, or sleep well, or enjoy time with family. That’s when a gremlin’s minor stunts start to cause major breakdowns in your life.

Just like the small events that lead to network downtime.

Disaster recovery tips.

Just one hour of downtime can cost a small business as much as $8,600. As the amount of downtime goes up, so does the cost. It’s in your best interest to leverage a disaster recovery plan to minimize downtime.

Here’s how you do that.

1. Have a plan for staying productive.

If your network goes down, it doesn’t have to bring work to a grinding halt. The secret to remaining productive is knowing how you’ll shift gears when (not if) you need to go into disaster recovery mode.

Identify critical tasks you can continue to work on that don’t require network connectivity. If there are elements of your business that will be hit hard by an outage, prepare for how you’ll adjust to minimize the negative impact.

Downtime might still cut into your profitability. The goal is to limit how much it does.

2. Have a plan for working remotely.

One powerful way to maintain productivity, especially if your technology is critical to business operations, is to work remotely. Take the time to determine who will need remote access, and what technology tools those folks will need to be able to access.

The more your business relies on cloud solutions for everyday operations, the easier it is to work from another location on the fly.

The Complete Backup & Disaster Recovery Checklist

3. Have a plan for maintaining communication.

If the power and phone lines go out, even for just a few hours, how will you communicate with your customers and employees? Make sure you have contact numbers for everyone and put together some kind of organized strategy for getting information out to the whole company in the event of an outage.

Customer-facing communication can be a bit more challenging. If there are key clients or vendors you would need to reach out to, record their numbers somewhere non-digital, as well.

4. Have a plan for getting back online.

And here is where disaster recovery really pays off. If you have a plan for staying the course and keeping your business going even during a full-blown, act-of-God kind of emergency, that same plan can get you back online after something small.

If you’re not sure how to develop a disaster recovery plan, you have two options. First, feel free to check out our free guide. It’ll walk you through the core components. Or you might decide it’s time to talk to an IT consulting expert.

We won’t argue with you there. A lot is riding on your disaster recovery plan. Either way—DIY or working with a partner—put a plan together.

A Managed Services Provide or Internal IT Staff?

It’s relatively easy to make the case for working with a managed services provider for most SMBs. Maintaining your own network is time-consuming. It requires a pretty high degree of technical knowledge. Plus, this is something that’s simply too important to overlook.

It’s like anything else you outsource—from the maintenance on your car to medical care. Few people overhaul their own engines or perform physicals on themselves! There are pros who know how to do that stuff. There are clear times when you need an expert, and network upkeep falls squarely in that category.

But there’s one group of SMB owners who have a unique objection. What if you already have your own IT staff? Surely then you don’t need a managed services provider.

Actually, it’s still a good idea.

There are four ways managed services providers help SMBs: “improved operational performance, reduced operational risk, cost avoidance and accelerated innovation.” – Forbes

It’s all about focus.

We like to make frequent reference to folklore, myths and fables in our blog posts. It breaks up all the jargon and adds a little bit of intrigue (and sometimes even deeper meaning) to all this tech talk. But we’re careful to use these stories the right way.

Take “The Three Little Pigs” as an example. We trust you know the story.

The fairy tale teaches the value of hard work. Two of the pigs take the easy way, building their homes quickly so they can kick back. The third pig puts in the considerably harder work of building a sturdy house, and it pays off. When trouble comes (in the form of the big, bad wolf) his is the only home that holds up.

It’s not a story about the virtues of brick, the trials of construction, the likelihood of rogue wolf attack, or ways pork could be better utilized in building projects. If you misapply the moral, using the story for something other than its intended purpose, you’ll get the wrong message.

And that’s why you need a managed services provider, even if you have IT staff.

9 Ways Managed Services Pay Off Big for SMBs

A managed services provider vs. IT staff.

There’s a misconception out there. The tension is not between working with a managed services provider or internal IT staff. Both have value, but often each is working toward a completely different goal.

Managed services providers are focused on keeping your IT network in tip-top shape. They handle basics, like routine maintenance, updates, cybersecurity, backup and disaster recovery and help desk support. When a managed services provider does their job well, your network . . . just works.

In most cases, internal IT staff focus on more specific tasks. Few and far between are the small businesses that hire internal staff to babysit the network. Usually, internal personnel are focused on innovation and revenue-generating projects.

When someone you hired has to stop doing something that turns a profit to help Karen recover her password, that’s hardly efficient.

“Organizations are continuing to turn to MSPs to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department . . .” – CIO

How a managed services provider helps.

If you have your own IT professionals on the payroll, a managed services provider frees them to focus on what matters most. They can devote their time to projects that directly address your business goals. In a case like this, partnering with a managed services provider is a strategic move.

We’ve seen firsthand the impact this can have on a small business. While a managed services contract is an expense, it’s far less costly than derailing your IT staff. No one can manage maintenance and maintain your internal development goals without compromising somewhere. Isn’t better for your employees to focus on more important (ie, profit-generating) tasks?

Don’t think of it as an either/or proposition. The right managed services provider will work collaboratively with your IT staff, creating a powerful pairing that keeps your network in the best possible shape without holding innovation back.

9 Ways Managed Services Pay Off Big for SMBs

It’s an odd story when you think about it. Granted, bears live in the woods. That detail checks out, but that’s about where this well-known tale parts ways with reality.

For starters, bears don’t live in houses. They certainly don’t live in houses that are well furnished and stocked with plenty of food. And even if they did, they don’t prepare food and then leave the house for a bit, with the door unlocked, mind you, leaving their hot food for anyone who happens to come along.

And someone did come along. A little girl—though why would a little girl take a stroll through bear-infested woods all by herself? Your guess is as good as ours, but that’s what Goldilocks did.

And you know the rest.

She visited the bears’ house, sampled their porridge, their chairs and their beds. (Just think about how presumptuous that is!) Having found something that was just right for her in all three cases, she eventually fell asleep in one of the beds . . . only to be startled awake when the bears came home.

Let’s talk about “just right.”

The story ends well, all things considered. No one gets mauled, the bears reclaim their home, and Goldilocks learned her lesson. Never again did she go snooping in the woods, breaking into animals’ homes while they foraged in the forest.

Despite its implausibility, the story of Goldilocks and the Three Bears is an enduring tale. We think that has a lot to do with one concept the story highlights several times—the idea of finding solutions that are “just right.”

That’s certainly a concept that resonates with us.

In the world of IT support, we’re forever searching for the “just right” solutions for our clients. Given the range of business technology available, that’s a tall order. It can be tough, both for us and for business owners, to know what’s “just right” for their size, scoop, goals and projected growth.

And in the midst of that, we hear the same thing from a surprising number of small business leaders. “We don’t need managed services,” they tell us. “Our network is small. Our needs are meager. Really, we only have 10 or 12 computers. We don’t need full-blown tech support.”

We cringe every time.

Managed services for SMBs.

Here’s the truth. Every business of every size can benefit from managed services. And we don’t mean there are minor perks. We mean managed services can make the difference between consistent growth and painful plateaus.

Even if your company only consists of a few employees, there’s no way to do business in today’s world without technology. Your success depends on the reliability of that technology, and managed services can help guarantee you have the tools you need when you need them.

Said another way, if managed services were a bed in the three bears’ house, it would somehow be “just right” for the papa bear, the mama bear and the baby bear.

What SMBs get out of managed services.

It’s one thing to say that managed services are a good fit for small businesses. It’s another thing entirely to explain why that’s the case. So let’s dig into the details that make managed services a compelling benefit for companies of any size.

— SMB Group

Below you’ll find 9 reasons why SMBs should invest in managed services. Any one of them could make a powerful difference. Taken together, it quickly becomes clear that managed services are critical to the day-to-day operations of up-and-coming companies.

Peak Performance

According to a report from SMB Group, “72% of SMB decision makers say that technology solutions can help them significantly improve business outcomes and/or run the business better.”

A managed services provider can help ensure that you have the best technology in place for your company’s needs and that your technology is in tip-top operational shape. When your IT solutions are firing on all cylinders, it makes a real difference in your organization’s overall performance.

All the Uptime

Downtime is expensive.

When your network is offline, your entire organization is handicapped. Just think for a moment about all the core functionalities you lose when your network encounters a hiccup. There’s a lot you simply can’t do.

A managed services provider can protect you against downtime by taking a proactive approach to network health. The best downtime is no downtime.

Quick Response Times

In a perfect world, solid proactive network maintenance would be an absolute guarantee against downtime. But this isn’t a perfect world. Hardware fails, software can misfire, and human error is a very real factor.

When your network goes down, every minute counts. That’s when it really pays to have a managed services provider. With the right kind of IT support, you can be online again in minutes instead of hours . . . or days.

Another Layer to Security

Security concerns are among the most common reasons organizations turn to managed services providers, with almost 40% of companies citing a concern about possible data breach. Given how often cybersecurity incidents make headlines, that’s hardly surprising.

What’s more, managed services providers are well positioned to provide comprehensive cybersecurity. Your managed services partner should already know your network inside and out. Who better to protect it?

Streamlined Processes

Far too often, technology is a thorn in the side of small business owners. But it doesn’t have to be that way. Imagine IT solutions that make everything about your daily tasks easier, more manageable and less cumbersome.

That’s what managed services can do for you.

And if you run an SMB, that matters. You have limited resources, limited funding and limited personnel. You can’t afford to be inefficient. With solid IT support, you won’t be.

Strategic Growth

Growth is a double-edged sword for SMBs. Of course it’s good to see your customer base expand. That boosts your stability and profitability. But it also brings with it new challenges and greater demands.

In fact, tech giant Oracle recently cited technology as one of the key areas for growing SMBs to address. The right IT solutions are critical to the future of your business.

One of the tricks to strategic growth is implementing the appropriate technology at the appropriate time. A managed services partner can help you make that call.

Onboarding and Offboarding

Speaking of growth, it’s important to address your process of onboarding (and offboarding) employees. Even if you don’t experience high turnover, people will come and go. And if you’re growing, it’s possible a lot of people will join.

The faster you can get those new folks into productivity mode, the faster the investment in more personnel will pay off. Managed services providers can smooth that transition, making sure new employees have all the tech tools they need from day one.

Extra Help

Occasionally, we talk to a small business owner who already has in-house IT staff. You might think that pretty much nullifies the need for managed services. Quite the opposite—managed services paired with in-house IT staff is a powerful combo.

Leave regular maintenance, upgrades, network stability, employee onboarding and other fairly mundane IT tasks to your managed services partner, freeing your full-time staff to focus on revenue-generating projects that propel your business forward.

Bottomline Value

Finally, a word about money. Note, however, that we didn’t say “savings.”

Historically, cost savings have been a significant driver for SMB owners when considering managed services. And there are cases where a managed services partner can lower overall technology spending. But it would be misleading to make any kind of blanket promise that you’ll save money.

You might, or you might need to spend a little more.

What we can promise, however, is that you’ll see value in managed services. The ROI is there, even if it requires a bit more investment upfront—and sometimes it does. It’s hard to overemphasize the strategic advantage of responsive, proactive IT service. The gains in efficiency, employee morale and uptime alone can easily justify any additional spending.

In terms of value, managed services are most certainly worth it.

Finding your “just right.”

If you’re still on the fence about enlisting the help of a managed services provider, feel free to give us a call. We’ll be happy to address any questions you have, no strings attached.

Even if you prefer to work with a different provider, we genuinely believe that managed services give small business owners a powerful advantage—and we’d like to help you tap into that power.

When you have the tools you need, there’s no limit to where your business can take you.

Why a Virtual Server Makes Sense for Your SMB

In Norse mythology, the end of the world is kind of a big deal.

According to Norse legend, everything ends with a very literal bang—a huge battle in which competing deities face off. All the major players are involved, including Odin, Thor and Loki, the great trickster, as well as some interesting lesser-known characters. Like a giant wolf named Fenrir . . . who is somehow Loki’s son.

The battle is both fierce and chaotic, ending in something of a draw. Gods and monsters slay one another, trading a death for a death. When the dust clears, everyone is defeated.

The world is destroyed, but mythology scholars believe that’s not the end of the story. The world does end, but shortly after it’s recreated. The gods return. New people form new civilizations. Reborn, the world goes on.

This world-ending/world-beginning battle is known as Ragnarök.

Endings and beginnings.

In the course of your company’s history, there will be several beginning/ending events. Major milestones will mark times when something huge changes.

You’ll move from your garage, where the business first started, to a proper office. You’ll hire your first staff members. You’ll seek investors or forge your first business-to-business partnership or completely discontinue one offering so you can focus on another.

Each shift is the end of one thing and the beginning of something else. Kind of like Ragnarök. And when it comes to your company’s technology, there will be several of these.

Introducing the virtual server.

One specific game-changing shift we’ve seen a lot is the shift from onsite hardware to cloud-based virtual servers.

The cloud, in general, is blowing up right now. Organizations of all sizes are moving critical business functionality to cloud-based solutions. In fact, a recent survey found that 90% of companies use cloud-based tools for at least some of their business solutions, and 50% actually cite cloud services as their preferred option.

Even Forbes touts the benefits of cloud-based virtual servers, observing, “Today, it doesn’t seem rational to invest in hardware such as servers and backup drives that need constant care . . .” The preferred option? A move to the cloud.

Of all the business functionality you could move to the cloud, few solutions make as much sense as a virtual server.

Why you should use a virtual server.

Which begs the question, what makes a cloud-based virtual server so appealing for small businesses? Just because a new business trend is emerging doesn’t mean you should jump on the bandwagon without doing your due diligence.

What are the advantages?

No Maintenance

First and foremost, a cloud-based virtual server means absolutely no maintenance for you. You don’t have to buy it, store it, maintain it or service it. Ever. The cloud provider will do all of that for you. You get the benefit of a state-of-the-art server without any of the hassle.

Get Exactly What You Need

Then there’s the issue of storage. Upgrading your server space is a pain when you work with a physical, onsite server. But you can add (or remove) space on a virtual server with the click of a few buttons. That kind of scalability is ideal for small businesses.

Anytime, Anywhere Access

Remote access is another compelling advantage. Onsite servers are location-locked. There’s little you can do about that. But a cloud-based virtual server is accessed via the internet. As long as you have a WiFi connection, you have access—from your home computer, your laptop, your tablet or even your smartphone.

Superior Security

Finally, there’s the matter of security. Cloud-based virtual servers are extremely secure. Most likely far more secure than you could make an onsite server. Cloud providers have good reason to ensure redundancy and security. Not only are virtual servers more convenient—they’re safe, too.

The right virtual server for you.

Finding the right cloud-based virtual server for your business is simply a matter of doing your homework. Different providers offer a variety of subscription-based plans. As long as you go with a reputable company, you should be fine.

Of course, the move to a virtual server is significant. For that reason, some SMB owners choose to work with an IT consultant to guide them through the process. While not necessary, that’s an ideal place to start.

However you choose to proceed, we certainly recommend looking into a virtual server for your small business. This is the future of business technology. It’s one more new beginning, full of exciting potential.

6 Things Managed Services Can Do for Your SMB

There’s an old fable, often attributed to Aesop.

A small community of mice lived in the same home where there was also a cat. The cat was a skilled hunter, and the mice were afraid for their lives. But a clever, young mouse had a solution.

“We should tie a bell around the cat’s neck,” the young mouse said. “Then we’ll hear her coming and we can hide before she finds us.”

The other mice readily agreed that this was a good plan, until the oldest mouse in their community raised a weary paw.

“That is a fine plan,” the old mouse said. “I see only one problem. Who will bell the cat?”

Belling the cat.

All too often, the problem with good ideas isn’t finding them. It’s implementing them.

Like belling the cat, the best IT strategies in the world won’t do you any good if you don’t know how to make them a reality. That’s why you need managed services.

Stuff that works.

Legendary author Douglas Adams once said, “We are stuck with technology when what we really want is just stuff that works.”

Running an SMB is fraught with tough choices. What do you tackle on your own? When do you turn to experts for outside help? What’s the ROI of keeping things in-house versus outsourcing?

When it comes to the things you truly rely on, like your technology, you can’t afford to take chances. Even short periods of downtime cut into your productivity, hamper customer relations, and sap the enthusiasm from your employees.

You need the best possible performance from your network. But . . . who’s going to bell that cat?

6 ways managed services help.

We have a solution. Instead of handling all of your IT solutions yourself, call on the support of a managed services provider. There are several reasons why that’s a smart move for any SMB leader.

We even made a list.

1. The beauty of a proactive approach.

Why wait for something to break to fix it? A managed services provider can proactively keep an eye on your network 24/7. If there are early warning signs of an issue, they can deal with it then instead of waiting until it slows you down.

2. Support when you need it.

Of course, some issues pop up without warning. When they do, who do you call? A managed services provider is there at all hours, ready and willing to step in with the solutions you need when you need them.

3. Security, security, security.

There’s no shortage of cyber crime. Recent headlines about ransomware attacks and data breaches don’t just spell trouble for huge companies. Small businesses are at risk, too. A managed services provider can help you take steps to mitigate those risks.

4. Just in case.

Even well-protected networks experience disasters – big things like successful cyber attacks and acts of God, as well as less spectacular interruptions like power outages and human error. A managed services provider can give you a plan for bouncing back from any incident.

5. The best possible IT solutions.

Technology is constantly changing. The solutions that work today will be outdated next year. Or next week. A managed services provider can help you keep pace with the best IT options for your business, making sure you always have a cohesive, smart technology strategy.

6. Sharpen your focus.

With your network in good hands, you’re free to focus your attention elsewhere. Grow your business, or cultivate better work/life balance. Your managed services provider will help with any IT hiccups so you can concentrate on what matters to you.

Managed Services with Intelligent IT

The experts at Intelligent IT take managed services seriously. We know what it takes to support SMBs. We’ve been doing it successfully for years.

Plus, we see the full picture. Running a business isn’t the only thing you do, and keeping your network online isn’t your only priority. We want to help make you a success in every way we can. Perhaps that’s why working with us is a unique experience.

We truly care.

If you’d like to learn more about managed services with Intelligent IT, feel free to give us a call. We’ll be happy to explore how our IT support can help you meet your goals.

Top Ten Resources for IT Support

You’ve heard “there is no shortage of bad information.” The same is true for information technology. As innovative technologies constantly improve with newer features, articles and posts that were found useful have become outdated and irrelevant. For this reason, Intelligent IT NYC conducted thorough research to find you the best resources for IT support. The following websites are always updated with fresh content that remains relevant with current trends and all you need to know for accurate and helpful IT support.


Offering tutorials, guides, tips and tricks, pcsupport remains a good resource for valuable information pertaining to your pc.


tomshardware has informative guides on various machines, programs, and software. You can find articles on bugs and updates for the mac, windows, android and more.


Tips and troubleshooting guides for all windows versions. With each new update comes new issues, but here you can learn how to resolve them all.


Vast amounts of information can be found on this site. Offering access to their research libraries and IT management strategies, this can easily be an essential resource for you.


The url says it all. This website is a database full of books, resources, and tools for your desktop and mobile devices.


Offering white papers and information technology news this website truly is a data center where you can learn a lot about the IT industry.


Frequent fresh content on hot topics ranging from mobile security to government technology, Dr. Chaos provides context on what you should be aware of.


The modern network has its own resource center where they share white papers and case studies that can help your IT infrastructure and decision-making.



With a responsive community for both the apple and microsoft products, there was no way we could ignore their tech support forums with hundreds of participants responding to thousands of issues; we’re sure you’ll find answers to your questions as well.

There are additional information technology resources that offer and direct you to more places where you can find the tech support you need.

You can also continue checking back our blog for tech support. Be the first to know about bugs and fixes by subscribing to our newsletter or connecting with us on social networks.